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↓ Transcript
Lucy: We’re going to keep booking meeting rooms the way we always have for a simple reason: change is hard.
Patron: Sometimes it’s worth it.

Lucy: Everyone who likes the system now would lose their minds if we changed it.
Patron: That’s no excuse not to do what’s right.

Lucy gets out a black notebook like the one at the desk, a scheduling notebook.
Lucy: How about if I unofficially book a room for you every other week at the time you want?
Patron: You can do that?

Lucy: I wield the magic pencil.
Patron: I swear to silently benefit from this small and reasonable unfairness.


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