411
Posted on June 11, 2018 at 1:31 pm by Gene Ambaum
Characters: Jody
↓ Transcript
Jody: You have a book checked out that’s overdue.
Patron: Is the book late? Or am I late?
Jody: The book is late.
Patron: Then why are you talking to me about it?
Jody: Because you’re responsible for the book.
Patron: Listen, lady, I’m just trying to finish reading it.
Jody: Would you like me to renew it for you so you can avoid more fines or do you want to keep trying to provoke an argument?
Patron: Option one please.
Patron: Is the book late? Or am I late?
Jody: The book is late.
Patron: Then why are you talking to me about it?
Jody: Because you’re responsible for the book.
Patron: Listen, lady, I’m just trying to finish reading it.
Jody: Would you like me to renew it for you so you can avoid more fines or do you want to keep trying to provoke an argument?
Patron: Option one please.
2 thoughts on “411”
Leave a Reply
This site uses Akismet to reduce spam. Learn how your comment data is processed.
I wish I handled stressful desk situations the way Jody does! She is my role model!
I like to try to offer positive solutions. Sometimes that means I positively cannot renew an item due to limits.