Patron: Hello? I’d like to book one of your study rooms for 1pm this afternoon.
Jody: Sure, I have one available.
Patron: Really? Fantastic! I feel like I just won the lottery!
Jody: What’s your na -- (click)
Patron: Hello? HELLO?
Patron: We just got cut off. Please don’t tell me you’ve already booked the room for someone else.
Jody: Okay. I won’t tell you.