



Patron: I was in a hurry but she wasn’t.
Lucy: So you’re upset that our star page was meticulous?
Patron: She wouldn’t get out of my way!
Lucy: A 5-foot tall 72-year-old body blocked you?
Patron: What was I supposed to do, knock her aside?
Lucy: I’m afraid I can’t give you retroactive permission to assault library employees.
Patron: I was in a hurry!
Lucy: Yet you had time to stop at the desk and wait for someone to track me down me in order to complain?
2 thoughts on “242”
Scott
I’m sorry, but in this instance, that was shitty customer service, both on the part of Mildred, but more especially on Lucy’s part. The Patron wanted a book, and asked multiple times to be allowed access to it. This wasn’t funny, it was insulting.
BN
There’s always time to make a complaint. And they’re much easier to remember and talk about than compliments. Just look at TwiX.
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