19
Posted on December 8, 2016 at 12:00 am by Gene Ambaum
Characters: Mike
↓ Transcript
Patron: I want to file a complaint about your customer service.
Mike: Sure, please fill out this form.
The library's service was: (choose several)
Delightful
Awesome
Outstanding
Superb
Great
The man who helped you was: (choose several)
Dashing
Handsome
Brilliant
Vivacious
Dazzling
Dapper
Phenominal
Patron: You’re the person I'm complaining to, aren’t you?
Mike: How did you guess?
Mike: Sure, please fill out this form.
The library's service was: (choose several)
Delightful
Awesome
Outstanding
Superb
Great
The man who helped you was: (choose several)
Dashing
Handsome
Brilliant
Vivacious
Dazzling
Dapper
Phenominal
Patron: You’re the person I'm complaining to, aren’t you?
Mike: How did you guess?
I had to get tech support from a security camera manufacturer once. Apparently since I didn’t give them a working telephone number (I’m partially deaf and noted that in my ticket as to why I didn’t leave a phone number in the support ticket.) they just closed the ticket without any attempt to respond or resolve the matter. The “How did we do?” survey came about 5 minutes later and the responses were Great and Awesome. Needless to say I was not impressed.