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Posted on May 23, 2018 at 12:20 pm by Gene Ambaum
Characters: Grant
↓ Transcript
Patron: After all that, my document didn’t print.
Grant: Let me see if I can figure out what’s going on.
Grant: Well, it’s not a paper jam.
Patron: Why do you sound so sad?
Grant: It’s the most common problem, and the easiest to fix.
Patron: What’s the next most common?
Grant: User incompetence. But for my own sake I’m going to assume that’s not the case.
Grant: Let me see if I can figure out what’s going on.
Grant: Well, it’s not a paper jam.
Patron: Why do you sound so sad?
Grant: It’s the most common problem, and the easiest to fix.
Patron: What’s the next most common?
Grant: User incompetence. But for my own sake I’m going to assume that’s not the case.
PEBKAC error: Problem Exists Between Keyboard and Chair. Other variations exist.
I like the 1D10T variation
Also EBKAC (Error between…), PICNIC (Problem in chair, not in computer) and Layer 8 (deep cut networking joke; there are seven layers to networking, with 1 being the deepest and 7 being closest to the user, so Layer 8 is the user layer)
Saying that, I mean, if I had a dollar for every time I screwed up and it turned out to be something silly and obvious… Be kind to your users, tech folks.