



Martin: We don’t have a book with that call number in this library.
Patron: Is it at another library in your system?
Martin: I checked, and no.
Patron: But I wrote it down after seeing it in your catalog.
Martin: You made a mistake. It happens.
Patron: Not to me. And I double checked it.
Martin: Then you made two mistakes. Or is that three?
3 thoughts on “336”
Sue Mary Lester
Oh for Pete’s sake, ask her the title. Or do a subject search. Telling her she is wrong is not helpful, and being helpful is your job.
That_Boney_Librarian
The title is what she should have written down in the first place.
Reynar
One time I got a call from someone that had a call number it was in the ESL section, 428.34 and I forget the cutter, one of the publishers. Not knowing which of the 8 or so books on the shelf with the same call number she wanted I asked the title of the book and she proceeded to yell at me “Why can’t you just tell me if you have that book!” With her getting angrier the more I tried to get any tiny bit of helpful information, I finally just said yes.
I would have felt better if I was more like Martin and she would have gotten just as much help as she could possibly get.
Our Next Appearances
More information on our keynotes and talks
Social Media / RSS
All contents (c) 2016 – 2025 Ambauminable LLC
Get Library Comic in your email.