I’m both very thankful for and very annoyed by policies that don’t allow library folk to help patrons with their devices. -Gene


4 thoughts on “185repeat”

  1. Clay Campbell says:

    Why would Grant be in trouble for helping a patron?

    1. Gene Ambaum says:

      At most places where I’ve worked, we’re not allowed to touch patrons, and we’re strongly discouraged from helping patrons with their devices.

      1. Bookworm2987 says:

        Well, I think that’s really bad customer-service… And who said that Grant touched the tablet? Perhaps he only stood next to the patron and said “You have to press this key. No, not this. THIS one! The big one right in the middle.”

    2. Mel says:

      This is part of an arc which started off with him being told he wasn’t allowed to actively be tech support for patrons

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